Build thriving communities
Salesforce Community Cloud®
Build and tailor experiences for each user type using CRM and target users with personalized content.
Core Service!
Customer Seervice
Performace Boost!
Partner Platforms
Important!
Employee Communities
Community Cloud
What is Salesforce Community Cloud®?
Community Cloud provides unique experiences for segmented audiences that drive engagement and build relationships. Community Cloud allows you to make digital platforms that connect customer data and interaction channels.
You can build websites, portals, and customer forums faster using community builder, which gives you access to templates, themes, components & content, using design tools to create your unique branding online.
You can set up processes and connections to datasets, and develop secure personal customer apps, client account portals, and partner forums, enabling your contacts to manage their data, collaborate, and connect with your community. Salesforce Community Cloud leverages your CRM data to other Clouds such as Sales Cloud®, Service Cloud®, or Marketing Cloud®.
We can help you identify and implement the best customer service option for your business, whether a self-service portal, a knowledge base, a forum, or a combination thereof. We facilitate customers in creating cases online through processes and workflows to resolve issues faster, only involving support agents when needed.
- Mobile responsive
- Self-access knowledge base
- User forums
- Engaging community portals
- Live chat with bots and customer service agents
We configure business account portals providing direct account information and access to knowledge base libraries. Integrations with 3rd party solutions, such as financial management, eSignature, and document generator tools, allow customers to update their profile and quickly submit requests at a convenient moment.
- Access to customer account information
- Track order progress
- Self-access knowledge base and resource portals
- Escalate support issues through bots to support agents
- Mobile responsive
We build customized and branded communities for seamless enterprise collaboration and streamlined business processes, such as partner recruitment, onboarding & training, marketing, activity tracking, lead generation, selling, and support.
- Collaboration portal
- Automated data sharing and workflow
- Lead generation and sales tracking
- Training through integration with Appinium
Disrupt your industry with innovative market-leading collaboration platforms to exchange information and ideas with peers, experts, and thought leaders. Our experienced developers can accelerate Community Cloud deployment.
- Networking & communication platform
- Content management
- Provide a developer platform
- Connect with eCommerce solutions
We configure employee communities to facilitate internal processes, manage training and connect remote workers. This includes company organization charts, names & locations, HR & IT request processing, onboarding & employee development, internal company guidelines, and communication channels.
- Employee's faces
- Request processes & workflows
- Training & development
- Document sharing
- Company-wide reports
Contact us for a free quotation!
Whether you want to build a unique experience for customers, clients, partners, and your community, our experts can create, configure, design, and develop your community in no time. Contact us for a free consultation to discuss the opportunities Salesforce Community Cloud can provide for your company. One of our experts is happy to help you!