The heart & soul of Salesforce
Salesforce Service Cloud®
Quickly respond to customer needs on any channel using Salesforce integrated solution. Engage and manage your customers with best-in-class AI tools.
Core Service!
Customer Service
Performace Boost!
Omni-channel Communication
Important!
Einsteint for Service Cloud
Service Cloud
What is Salesforce Service Cloud®?
Service Cloud is about keeping your customers happy by delivering exceptional customer service. Service Cloud gives you a platform to empower clients through self-service portals, give your service team the complete picture of your customers, connect sales & service teams, and provide management with overviews to ensure high levels of service delivery.
You can impress your customers by giving them a self-service portal to check FAQs and knowledge articles. If their needs go beyond that, your service team can respond quickly and efficiently by thoroughly understanding their needs on their service console.
Service Cloud can be connected to communication channels and configured to generate reports & dashboards, giving you contact center performance insights and AI tools to provide proactive service delivery. Service Cloud improves business processes when connected to other Salesforce Clouds (such as Sales Cloud®, Marketing Cloud®, or Community Cloud®), identifying opportunities for Sales to generate revenue.
We configure your customer self-service portal with the look and feel of your business. Further customizations include the following, all allowing for personalizing your customer conversations:
- Case management
- Macro configuration and management
- Service process automation
- Knowledge management
- Service Analytics
- Community Portal
Our team will connect to multiple communication channels to provide you with the ability to reach out to your customers in the way they require:
- Messaging: Live Message, SMS
- Email engines
- Embedded Services: Chatbots, video chat
- Social networks
- Call center implementation & configuration
- Community platforms
Our project team will configure and connect your Field Service Lightning to align your agents, dispatcher, and mobile workers using:
- Core Field Service Lightning
- Field Service Lightning managed package
- Field Service Lightning mobile app
- Dispatcher Console
- Geocoding configuration
Our developers take your Salesforce platform a step further by implementing AI elements into your core platforms, giving you the ability to provide proactive customer service through:
- Einstein Bots
- Einstein's Next Best Action
- Einstein Case Classification
Contact us for a free quotation!
Salesforce Service Cloud is one tool that helps your company manage, organize and control your customer relationships and let your sales team do what they are best at; selling your product or services. Wheatear you are new to the world of CRM systems or want to improve your current setup, KloudBlaze will have your back and help you achieve your goals. Get in touch with us and let us know the challenges you face, and we are happy to help you develop a solution that fits your business needs.